Using Information to Develop a Culture of Customer Centricity
  • Author : David Loshin
  • Release Date : 22 November 2013
  • Publisher : Elsevier
  • Genre : Computers
  • Pages : 108
  • ISBN 13 : 9780124115132

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Book Description: Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

Using Information to Develop a Culture of Customer Centricity

Using Information to Develop a Culture of Customer Centricity

Author : David Loshin,Abie Reifer
Publisher : Elsevier
Genre : Computers
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Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary ...

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Las organizaciones han usado estrategias, como la inteligencia de negocio, para tomar mejores decisiones a partir de los datos. Actualmente, en la era de los datos, nuestros clientes son más inteligentes, están más informados y ya no son tan leales con nuestra marca. Esperan experiencias inolvidables y ...

Using Information to Develop a Culture of Customer Centricity

Using Information to Develop a Culture of Customer Centricity

Author : David Loshin,Abie Reifer
Publisher : Unknown
Genre : Industrial management
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Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary ...

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